PRIVACY POLICY

Your privacy is extremely important to me. This policy explains how I collect, use, and protect your personal data when you interact with my website or with me through other digital channels (email, social networks, messaging platforms, or forms).

This policy applies to the entire website rodrigosilvano.pt, as well as to all forms of contact involving the collection of personal data.

1. Data Controller

The controller responsible for processing personal data is:

Rodrigo dos Santos Silvano

NIF: 275096688

Rua Quinta do Pincho Lote B8 R/C Direito

6300-420 Guarda

Email: info@rodrigosilvano.pt

Phone: (+351) 911 031 332

2. Collected Personal Data

I collect only the strictly necessary data to provide services or fulfill the intended purposes. This may include:

• Full name
• E-mail address
• Phone number
• Billing details (NIF, address)
• Interaction logs (messages, appointments, support requests)

3. Purposes of Processing

The data is processed to:

• Provide contracted digital services (sending materials, scheduling sessions, platform access)
• Process payments and issue invoices
• Communicate with you (support, clarifications, follow-ups)
• Send informative and promotional content, if you have given consent

Important Note:

Conversations with Sofia (virtual assistant) are not used to create profiles or automatic segmentations.

The only automation associated is done through Manychat, Meta, and Google pixels, exclusively for statistical and remarketing purposes.

4. Legal Basis for Processing

Data processing is based on:

• Performance of a contract or pre-contractual measures
• Compliance with legal obligations
• Consent of the data subject (when applicable)

5. Data Storage and Security

Personal data is stored in systems protected by appropriate technical and organizational measures to prevent unauthorized access, loss, or destruction.

The retention time varies depending on the purpose and applicable legal requirements.

If you submit a request related to your data (access, deletion, etc.), I commit to responding within a maximum of 25 calendar days.

6. Rights of Data Subjects

All collected personal data is stored in protected systems, with restricted access only to duly authorized persons with a legitimate need to use it within the scope of their duties. Technical and organizational measures are applied, including encryption, firewalls, and secure access protocols, in order to prevent unauthorized access, loss, misuse, alteration, or destruction of data.

The data will be kept only for the strictly necessary period to fulfill the purposes for which it was collected or to ensure compliance with applicable legal and tax obligations. Once this period expires, the data will be deleted or irreversibly anonymized.

Data processing fully complies with the General Data Protection Regulation (Regulation (UE) 2016/679) and other applicable legislation in Portugal, guaranteeing the following rights to data subjects:

• Right of access, rectification, and deletion of data
• Right to restriction of or objection to processing
• Right to data portability
• Right to withdraw consent, when applicable
• Right to lodge a complaint with the National Data Protection Commission (CNPD)

CNPD Contacts:

Comissão Nacional de Proteção de Dados (CNPD)

Av. D. Carlos I, 134 - 1.º, 1200-651 Lisboa

Phone: +351 213 928 400

Email: geral@cnpd.pt

Website: www.cnpd.pt

To exercise any of these rights, simply send an email to info@rodrigosilvano.pt with the detailed request.

7. Sharing Data with Third Parties

Your data is not sold or shared for commercial purposes. It may only be shared when:

• Required by legal obligations (e.g., Tax Authority)
• Necessary for the execution of the service (e.g., email platforms, scheduling, or billing)
• Involving service providers with whom there is a data processing agreement

8. Cookies and Similar Technologies

This website uses cookies to ensure its operation and improve the browsing experience.

You can consult all details, categories of cookies, and forms of managing preferences in the Cookie Policy.

9. Control and Consent

You can control the website's features through the cookie settings:

• Strictly Necessary Cookies - always active to ensure the website operates
• Third-Party / External Cookies - Essential to play YouTube videos, interact with social widgets, and load other interactive content embedded directly on the website.

You can change your preferences at any time through the cookie banner or by visiting our Cookie Policy.

10. Updates

This policy may be updated at any time. The most recent version will always be available on this page and may be communicated by email, if applicable.

If you have questions about this policy or the processing of your data, contact by email: info@rodrigosilvano.pt