A mentor took 14 days of vacation without stopping student support
The mentor runs a mentoring program alongside a full-time job and spent two to four hours each night answering students. About 70% of the questions repeated topics already explained in the lessons or manuals.
- Average response time
- From over 8 hours to under 45 seconds
- Requests resolved without human intervention
- 78%
- New students in the following cohort
- 25, with no new hires